Your privacy matters to us. This Privacy Policy explains how fchai collects, uses, stores, and protects your personal information when you use our online gaming platform in the Philippines.
A plain-language overview of how fchai handles your personal data. The full legal text follows below.
fchai uses industry-standard SSL encryption, password hashing, and strict access controls to protect your personal data from unauthorized access, disclosure, or misuse at every layer of our platform.
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have the right to access, correct, and request deletion of your personal data held by fchai. We honor these rights fully and promptly.
fchai will never sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, comply with regulations, and improve your gaming experience.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by Philippine law. Data that is no longer needed is securely deleted or anonymized.
fchai uses cookies and similar technologies only to improve platform performance and your user experience. We do not use tracking cookies for third-party advertising. You can manage cookie preferences in your browser settings.
You can opt out of marketing communications from fchai at any time by updating your notification preferences in your account settings or by contacting our support team. Transactional and security messages cannot be disabled.
This Privacy Policy ("Policy") describes how fchai ("fchai," "we," "us," or "our") collects, uses, discloses, and safeguards personal information obtained from users ("you," "Player," or "User") of the fchai online gaming platform available at fchai.net and any associated applications (collectively, the "Platform"). This Policy is issued in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the guidelines issued by the National Privacy Commission (NPC) of the Philippines.
By registering an account or using the fchai Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please discontinue use of the Platform immediately.
1.1 fchai is committed to protecting the privacy and security of all personal information entrusted to us by our players. We recognize that privacy is a fundamental right under Philippine law and we take our obligations as a personal information controller seriously.
1.2 This Policy applies to all personal data collected through the fchai Platform, including data collected during account registration, gameplay, financial transactions, customer support interactions, and marketing communications.
1.3 This Policy should be read together with fchai's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated herein by reference.
2.1 Registration Data. When you create a fchai account, we collect: full legal name, date of birth, residential address (including city — e.g., Manila, Cebu, Davao, Quezon City, or Makati), email address, and Philippine mobile number.
2.2 Identity Verification Data. To comply with Know Your Customer (KYC) and anti-money laundering requirements, fchai may collect copies of government-issued identification documents, proof of address, and selfie photographs for identity verification purposes.
2.3 Financial Data. We collect information necessary to process deposits and withdrawals, including GCash account details, Maya account details, and Philippine bank account information (e.g., BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank). We do not store full payment credentials on our servers — payment processing is handled by certified payment service providers.
2.4 Gameplay Data. We collect records of your gaming activity on the fchai Platform, including game sessions, wagers placed, wins and losses, bonus usage, and session duration. This data is used for account management, dispute resolution, and responsible gaming monitoring.
2.5 Technical Data. We automatically collect certain technical information when you access the Platform, including: IP address, device type and operating system, browser type and version, referring URL, pages visited, and session timestamps.
2.6 Communications Data. We retain records of communications between you and fchai's customer support team, including live chat transcripts, email correspondence, and support ticket history.
2.7 Marketing Preferences. We record your preferences regarding marketing communications, including whether you have opted in or out of promotional emails, SMS notifications, and push notifications.
3.1 fchai uses your personal data for the following purposes:
4.1 fchai processes your personal data on the following legal bases under the Data Privacy Act of 2012:
5.1 fchai does not sell, rent, or trade your personal data to third parties for marketing purposes. We may share your personal data with the following categories of recipients only to the extent necessary:
5.2 In the event of a merger, acquisition, or sale of all or substantially all of fchai's assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.
6.1 fchai uses cookies and similar tracking technologies (such as web beacons and local storage) to operate and improve the Platform. Cookies are small text files stored on your device that help us recognize you, maintain your session, and remember your preferences.
6.2 Essential Cookies: These are strictly necessary for the Platform to function and cannot be disabled. They include session authentication cookies, security tokens, and load-balancing cookies.
6.3 Performance Cookies: These cookies collect anonymized data about how players use the Platform, such as which pages are visited most frequently. This information helps us improve Platform performance and user experience.
6.4 Preference Cookies: These cookies remember your settings and preferences, such as language selection and display options, to provide a more personalized experience.
6.5 fchai does not use third-party advertising or tracking cookies. You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.
7.1 fchai implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:
7.2 In the event of a personal data breach that is likely to result in harm to affected individuals, fchai will notify the National Privacy Commission and affected players within 72 hours of becoming aware of the breach, in accordance with NPC Circular 16-03.
8.1 fchai retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law. Specifically:
8.2 Upon expiry of the applicable retention period, personal data will be securely deleted or irreversibly anonymized.
9.1 Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by fchai:
9.2 To exercise any of the above rights, please contact fchai's Data Protection Officer (DPO) using the contact details in Section 13. We will respond to all verified requests within fifteen (15) business days, in accordance with NPC guidelines.
9.3 fchai may need to verify your identity before processing a data rights request to ensure that personal data is not disclosed to unauthorized persons.
10.1 The fchai Platform is strictly intended for persons aged 21 years and above. fchai does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.
10.2 If you are a parent or guardian and believe that your child has registered on the fchai Platform, please contact our support team immediately at [email protected] so that we can take appropriate action.
11.1 fchai's primary operations and data storage are based in the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines (for example, cloud infrastructure providers).
11.2 Where personal data is transferred outside the Philippines, fchai ensures that appropriate safeguards are in place, including contractual clauses that require the recipient to protect your data to a standard equivalent to that required under Philippine law.
11.3 By using the fchai Platform, you consent to the transfer of your personal data outside the Philippines where necessary for the purposes described in this Policy, subject to the safeguards described above.
12.1 fchai reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least seven (7) days before the changes take effect.
12.2 The "Effective Date" at the top of this Policy indicates when the current version was last updated. Your continued use of the fchai Platform after the effective date of any amendment constitutes your acceptance of the revised Policy.
12.3 We encourage you to review this Policy periodically to stay informed about how fchai protects your personal data.
13.1 fchai has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Philippine Data Privacy Act of 2012. If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our DPO:
Data Protection Officer — fchai
Email: [email protected]
General Support: [email protected]
13.2 If you are not satisfied with fchai's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Last updated: January 1, 2026. This Policy supersedes all previous versions of the fchai Privacy Policy.
Your data is safe with us. fchai is built on a foundation of transparency, security, and respect for your privacy — so you can focus on enjoying the best online gaming experience in the Philippines. Must be 21 or older.
21+ required. Gambling is addictive. Know when to stop.